Terms and conditions

1. DEFINING ELEMENTS

The general terms and conditions shall apply to all sales of goods and services by Redis Co. SRL, through the virtual store www.redis.ro to the Buyer and may be modified only with the express written consent of both parties. Thus, the following terms shall mean:

Buyer - the person, firm, company or other legal entity that issues an Order.

Seller - the commercial company Redis Co., having its registered office in Buftea, Str. Industriei, no. 2, Ilfov county, postal code 070000, registration number with the Trade Register: J23/1867/2002, CIF RO 6640548.

Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.

Order - an electronic document that acts as a form of communication between the Seller and the Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer agrees to receive these Goods and Services and to make payment for them.

Contract - an Order confirmed by the Seller.

Intellectual Property Rights (hereinafter IPR) - all intangible rights such as know-how, copyright and rights in kind, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Specifications - all specifications and/or descriptions of the Goods and Services as specified in the Order.

2. CONTRACTUAL DOCUMENTS

By placing an electronic or telephone order on the aforementioned sites, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its operations.

The order will be composed of the following documents, in order of importance:

a. The order (along with clear mention of delivery and billing dates) and its specific conditions

b. Buyer's specifications (where applicable)

c. Terms and conditions

If the Seller confirms the order, this will imply full acceptance of the terms of the Order. Acceptance of the order by the Seller is considered complete when there is a verbal (telephone) or electronic (e-mail) confirmation from the Seller to the Buyer, without requiring a confirmation of receipt from the latter. The Seller does not consider an unconfirmed order to have the value of a Contract at any time.

This Contract enters into force upon confirmation of the Order by the Seller. Confirmation is made by telephone or electronically (e-mail). The general terms and conditions of sale will form the basis of the Contract thus concluded, supplemented by the Warranty Certificate issued by the Seller or a supplier thereof.

3. EXTENSION OF THE SELLER'S OBLIGATIONS

a. The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver the Goods and Services that meet the Buyer's requirements, needs and specifications;

b. The information presented on the seller's websites is for informational purposes only and may be modified by the Seller without prior notice. Also, for reasons of space and coherence of the information structure, product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product can be used within the parameters for which it was purchased;

c. Communication with the store - can be done through interaction with it, or communication through the addresses mentioned in the "contact" section. The seller has the freedom to manage the information received without having to provide justification for it.

4. ASSIGNMENT AND SUBCONTRACTING

The Seller may assign and/or subcontract a third party for services related to the fulfillment of the order, with the Buyer's information, without the Buyer's consent being required. The Seller will always be responsible to the Buyer for all contractual obligations.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY LAW (IPR)

The Buyer understands the intellectual property rights and will not disclose to a third party or make public (on the internet or in the media) any of the information received from the Seller.

Also, the site name and graphic signs are registered trademarks owned by Redis Co SRL and cannot be taken over, copied or used without the written consent of the owner.

6. CONFIDENTIALITY – ADVERTISING

All documents and information of any nature provided by the Buyer to the Seller shall remain the property of the Seller. They may be used only for the execution of the contract and may be disclosed only with the written consent of the Seller and after obtaining a confidentiality undertaking from the recipient.

No public statement, promotion, press release or any other form of disclosure to third parties will be made by the Buyer regarding the order without the prior written consent of the Seller.

Redis Co. messages are sent via email. This ensures confidentiality and security of information. Customer data cannot be used or provided to other parties.

7. PENALTIES DEADLINES

If the delivery and/or start-up deadlines cannot be met, the Seller is obliged to notify the Buyer of the estimated delivery completion deadline. The Buyer shall have the right to claim additional damages from the Seller, where permitted by law, in the event of the Seller's total or partial failure to perform the Contract in accordance with the established deadlines. If the Seller receives erroneous information regarding the invoicing or delivery of the products, a new deadline for fulfilling the order will be set, which shall be within 3 business days.

8. BILLING – PAYMENTS

The price, payment method and payment term are specified in the Order.

9. RISKS AND RESPONSIBILITIES

a. Delivery

The Seller undertakes to ship the Goods and Services via door-to-door courier system to the Buyer.

b. Transport – Packaging

Unless otherwise agreed by the Seller and the Buyer, the Seller discharges itself of the risks and responsibilities associated with the Goods and Services upon their delivery to the domestic courier company with which the Seller collaborates or to the Buyer's representative.

The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of accompanying documents.

The Seller will deliver the Goods and Services within Romania and abroad.

10. ACCEPTANCE

Acceptance will be made when the Goods and Services comply with the technical characteristics mentioned in the Order. If the Buyer discovers that the Products delivered or the Services provided do not comply with the specifications, then the Seller will bring the Products and Services into compliance. Also, the Buyer benefits from the return of the products within 14 days if he is dissatisfied with one of the qualities of the product.

11. WARRANTIES

All products sold by the website www.redis.ro benefit from warranty conditions in accordance with the legislation in force.

12. TRANSFER OF PROPERTY

Ownership of the Goods and Services will be transferred at the time of payment by the Buyer at the location indicated in the order (meaning delivery - signing the receipt of the transport document provided by the courier or signing the receipt on the tax invoice in the case of deliveries made by the Seller's staff). In the case of delivery by courier, the latter is not authorized by the Seller to allow the Buyer to open the packages before signing for delivery, but only after signing for delivery and paying their possible countervalue.

13. LIABILITY

The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for the loss of the products.

The Seller will be liable if its subcontractors and/or partners of any kind involved in the execution of the Order fail to fulfill any of the contractual obligations.

14. FORCE MAJEURE

Neither party shall be liable for failure to perform its contractual obligations if such failure is due to a force majeure event. Force majeure is an unforeseeable event, beyond the control of the parties and which cannot be avoided.

15. APPLICABLE LAW – JURISDICTION

This contract is subject to Romanian law. Any disputes arising between the organizer and the campaign participants will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.

16. MISCELLANEOUS PROVISIONS

The parties to the contract shall be considered independent contractors and neither party is granted the right or authority to assume or create any obligation on behalf of or to the detriment of the other. The terms and conditions of this contract supersede other prior written or oral agreements between the said Parties relating to the subject matter of this Contract and may not be modified or changed except by written agreement signed by both parties.

17. RIGHT OF WITHDRAWAL

RIGHT OF WITHDRAWAL FROM A DISTANCE CONTRACT OR FROM AN OFF-PRIVACY CONTRACT

1,,The consumer benefits from a period of 14 days to withdraw from a distance contract or from a contract outside commercial premises, without having to justify the decision to withdraw and without bearing any cost other than those directly related to the return of the products” – GEO 34/2014 updated. The mentioned withdrawal period expires within 14 days from the day on which the consumer or a third party, other than the carrier and indicated by the consumer, takes physical possession of the products. According to GEO 21/1992 republished with subsequent amendments and completions, the consumer is any natural person or group of natural persons established in associations, who acts for purposes outside his commercial, industrial or production, craft or liberal activity. Legal persons do not benefit from the provisions regarding withdrawal from the contract in accordance with GEO 34/2014 updated.

2. According to art.16 of the aforementioned normative act, "The following are exempt from the right of withdrawal in relation to distance contracts and contracts outside commercial premises: e) the supply of sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer". These products intended for personal care and hygiene for the protection of consumer health cannot be returned if they have been unsealed. Unsealed products become unsaleable even if they remain functional and for health protection or hygiene reasons cannot be resold as resealed products. It is not sanitary or ethical to market a used personal care product. In the event of acceptance as commercial goodwill of the return, their value will be reduced accordingly to the possibility of partial reuse based on a justified finding.

Sealed audio or video recordings or sealed computer programs supplied together with electronic devices or separately that have been unsealed after delivery cannot be returned. This information is mentioned on the website where the products are displayed for sale. The consumer, being informed of the category to which these products belong and the exemption provided by the regulatory act regarding returns, tacitly consents to the exemption from the right of return by purchasing.

1. Before the expiry of the withdrawal period, for categories of products that are not exempted, the consumer shall inform the professional of his decision to withdraw from the contract. To this end, the consumer may choose one of the following options:

a) to use the withdrawal form model provided in the regulatory act

b) to make any other unequivocal statement expressing his/her decision to withdraw from the contract on a durable medium

c) to complete and transmit in electronic format, on the professional's website, either the model withdrawal form provided for in part B of the annex to the normative act, or an unequivocal statement of any other type. In these cases, the professional shall communicate to the consumer, without delay, on a durable medium, confirmation of receipt of the withdrawal form. The burden of proof regarding the exercise of the right of withdrawal in accordance with the provisions of this article of the normative act shall lie with the consumer. REDIS CO SRL is not obliged to reimburse the additional costs if the consumer has explicitly chosen a type of delivery other than the standard delivery offered by the professional. "The consumer shall return the products or hand them over to the professional or to a person authorized by the professional to receive the products, without undue delay and within 14 days at the latest from the date on which he communicated to the professional his decision to withdraw from the contract. The deadline is met if the products are sent back by the consumer before the expiry of the 14-day period."

REDIS CO. SRL offers for good commercial relations to fulfill the formalities related to sending the courier if you accept by email the courier indicated by our company. The consumer is responsible for sending the returned product to the seller's address indicated in the purchase documents and on the withdrawal form attached below, to ensure and pay the cost of shipping which will be retained from the total amount refunded. The return will be received within 14 days at the latest from the date on which you communicated the decision to withdraw from the contract to the seller, this being the legally accepted term.

1. The professional shall refund the value of the product using the same payment methods as those used by the consumer for the initial transaction, unless the consumer has agreed to another payment method and provided that the consumer is not responsible for paying commissions following the refund. In the case of online card transactions (according to MasterCard and Visa regulations) the amounts must be returned to the original card from which the money was received.

2. For further details regarding the return of sold products, you can contact us by phone or notify us by email, according to the seller's correspondence address listed in the purchase documents or displayed on the product's sales website. For the return of a product, we provide you with this form to complete in order to communicate on a durable medium.

Withdrawal Form

To ………………………………….(according to the seller's correspondence address listed in the purchase documents). I hereby inform you of my withdrawal from the off-premises contract for the sale of the following products:

………………………………………………………………………………………………

Ordered on date…………………..received on date: …………………………with invoice no…………..

Consumer name………………………………………………………………………………………………………..

Consumer address: ……………………………………………………………………………………………..

Consumer signature………………………………………………………………………………………

Date ……………………………………………………………………………………………………….